1. Our Commitment to Privacy
SSM Engineering Services (“we”, “us”, “our”) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act).
This policy applies to personal information collected through our website https://www.ssmengineering.com.au (the “Website”).
By using our Website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Contact Information: Such as your name, email address, phone number, company name, and any other information you provide when you contact us via our website contact forms, email links, or by phone.
- Enquiry Information: Details about the services you are interested in or the nature of your enquiry.
- Website Usage Information (Non-Identifiable/Aggregated): We may collect non-personally identifiable information about your interaction with our Website. This may include your IP address (which can sometimes be considered personal information), browser type, operating system, pages viewed, access times, and referring website addresses. This information is typically collected using cookies and analytics tools and is primarily used in an aggregated and anonymous manner to improve our Website and services.
3. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you: When you voluntarily provide it to us, for example, by filling out a contact form on our Website, sending us an email, or calling us.
- Automatically through our Website: As mentioned above, some non-identifiable information may be collected automatically through cookies and analytics tools when you browse our Website.
4. Why We Collect, Use, and Disclose Personal Information (Purpose of Collection)
We collect, use, and disclose your personal information for the following purposes:
- To respond to your enquiries and provide you with information about our services.
- To provide you with quotes for our engineering, machining, and fabrication services.
- To communicate with you regarding your projects or potential projects.
- To improve our Website, services, and customer experience.
- For our internal administrative, marketing (where you have consented, if applicable), planning, product/service development, quality control, and research purposes.
- To comply with our legal obligations.
We will not use your personal information for any other purpose unless we have your consent or are required or authorised by law.
5. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees and contractors: On a need-to-know basis to assist us in providing our services to you.
- Third-party service providers: Who assist us in operating our business and Website (e.g., website hosting providers, IT support, email service providers). We take reasonable steps to ensure these third parties are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
- Regulatory bodies, government agencies, and law enforcement bodies: As required by law.
We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
6. Data Quality and Security
We take reasonable steps to ensure that the personal information we collect is accurate, up-to-date, and complete. We also take reasonable steps to protect your personal information from misuse, interference, loss, and from unauthorised access, modification, or disclosure. This includes implementing appropriate physical, electronic, and managerial procedures.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Access to and Correction of Your Personal Information
You have a right to request access to the personal information we hold about you and to request its correction if you believe it is inaccurate, out-of-date, incomplete, irrelevant, or misleading.
To request access or correction, please contact us using the details provided below. We will respond to your request within a reasonable period. We may charge a reasonable fee for providing access to your personal information, but not for making a correction request.
8. Use of Our Website
- Cookies: Our Website may use “cookies” to enhance user experience. Cookies are small files placed on your computer’s hard drive for record-keeping purposes and sometimes to track information. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Website may not function properly.
- Analytics: We may use third-party analytics services (such as Google Analytics) to help analyse how users use the Website. These services use cookies to collect information such as how often users visit the Website, what pages they visit, and what other sites they used prior to coming to the Website. We use the information we get from analytics services only to improve our Website and services. The analytics services collect only the IP address assigned to you on the date you visit the Website, rather than your name or other identifying information. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
- Third-Party Links: Our Website may contain links to other websites operated by third parties. We are not responsible for the privacy practices or the content of such other websites. We encourage you to read the privacy policies of any linked websites you visit.
9. Complaints
If you have a complaint about how we have handled your personal information or believe we have breached the APPs, please contact us using the details below. We will investigate your complaint and endeavour to resolve it promptly and fairly.
If you are not satisfied with our response, you can make a complaint to the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time by posting a new version on our Website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of the Website after any changes to this Privacy Policy will constitute your acceptance of such changes.
11. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or if you wish to make a complaint or request access to or correction of your personal information, please contact us at:
SSM Engineering Services
+61 413 683 280
info@ssmengineering.com.au
193/49 Station Road, Yeerongpilly, QLD – 4105, Australia
